bd12's Privacy Policy

1 Introduction & Scope

Welcome to the bd12 platform. This privacy policy ("Policy") applies to bd12's website, mobile application, and all related services. When you use our services, you are considered to have accepted the terms of this Policy.

bd12 believes that every user's privacy is a fundamental right. We are therefore committed to maintaining the highest level of transparency in how we collect, store, and use your personal information. This policy has been prepared in English with Bangladeshi users in mind, so that every user can easily understand their rights and responsibilities.

If you have any questions after reading this policy, please contact our support team. We are available to assist you seven days a week, twenty-four hours a day.

2 What Information We Collect

bd12 may collect the following types of information:

2.1 Personal Identification Information

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address and postal code
• National ID number (for KYC verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, and Upay mobile wallet numbers (for transactions)
• Deposit and withdrawal history
• Betting activity and balance information

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Session data, cookies, and browsing behaviour
• Login time, location, and device ID

2.4 Communication Information

• Records of your conversations with us via live chat and email
• Any complaints or investigation-related information submitted to customer support

3 How We Collect Information

bd12 collects information in the following ways:

• Registration process: Information you provide when creating an account.
• KYC verification: Documents submitted to confirm your identity.
• Payment transactions: Information received through payment providers during deposits or withdrawals.
• Automatic collection: Technical information via cookies, pixel tags, and server logs.
• From third parties: From authorised third-party providers for fraud prevention and identity verification.
• Customer support contact: When you contact us via live chat or email.

4 Purpose of Using Your Information

bd12 uses the information collected from you for the following purposes:

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and other financial transactions
• Completing KYC (Know Your Customer) and age verification — only users aged 21 or above may use bd12
• Preventing suspicious activity, fraud, and money laundering
• Improving platform services and resolving technical issues
• Providing a personalised gaming experience and relevant offers
• Meeting legal and regulatory obligations
• Enforcing responsible gaming policies and supporting users when needed
• Providing customer service and support
• Monitoring and maintaining system security

bd12 never sells your information to third parties. However, information may be shared in specific circumstances as described in the section below.

5 Sharing & Disclosure of Information

bd12 does not sell or rent your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment providers: Necessary information is shared to complete transactions through bKash, Nagad, Rocket, and Upay.
• Technology partners: Hosting, security, and analytics service providers used to operate the service — these are bound by strict confidentiality agreements.
• Fraud prevention: Authorised third-party verification services used to protect accounts.
• Legal requirements: To comply with court orders, government directives, or legal obligations.
• Business transfers: In the event of a company merger or acquisition, users will be notified in advance.

Before sharing information with any third party, bd12 ensures that they provide the same standard of security and privacy protection.

6 Data Protection & Security

bd12 uses industry-standard technology and practices to protect your information. Our security measures include:

• SSL encryption: All data transmitted between the website and server is secured via SSL/TLS encryption.
• Password hashing: Your password is never stored directly — industry-standard hashing algorithms are used.
• Two-factor authentication: The option to add an extra layer of security to your account.
• Access controls: Only authorised staff have access to specific data.
• Regular security audits: Regular audits are conducted to identify and address system vulnerabilities.
• Data backups: Secure backups of data are regularly maintained.

However, no data transmission over the internet is entirely secure. While bd12 maintains the highest level of protection, it is not possible to guarantee complete security. You are therefore responsible for keeping your account password confidential.

7 Cookies & Tracking Technologies

The bd12 website uses cookies and similar tracking technologies. These technologies help us:

• Keep your login session active
• Remember your preferences and settings
• Analyse platform usage to improve our services
• Detect fraud and security risks

There are three types of cookies — essential cookies (required for the service to function), functionality cookies (to save your preferences), and analytics cookies (for service improvement). You can manage cookies through your browser settings, but disabling certain essential cookies may prevent some platform features from working.

8 Data Retention Period

bd12 retains your personal information according to the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Certain information (particularly financial and KYC data) must be retained for a defined period in accordance with legal and regulatory requirements.
• Transaction records: Transaction data is retained for an extended period for fraud prevention and legal protection.
• Customer support records: Complaint and support-related information is retained for a specified period.

Once the required retention period has ended, bd12 securely deletes or anonymises your personal information.

9 Your Rights

As a bd12 user, you have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right to correction: You may request the correction of any inaccurate information.
• Right to erasure: Beyond legal obligations, you have the right to request deletion of your information.
• Right to object: You may object to the use of your information for specific purposes.
• Data portability: You may request to receive your information in a structured format.
• Withdrawal of consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.
• Marketing opt-out: You have the right to unsubscribe from promotional communications.

To exercise any of these rights, please contact our support team. We will review your request within a reasonable timeframe.

10 Protection of Minors

bd12 strictly provides services only to users aged 21 or above. We do not knowingly collect personal information from any minor.

We verify user age through KYC verification. If a user creates an account using false information and this is subsequently proven, the account will be closed immediately and the relevant information will be deleted.

If a parent or guardian becomes aware that their child has created an account on bd12, please contact us immediately. We will take prompt action.

11 International Data Transfers

bd12's servers and technology infrastructure may be located in various countries. As a result, your information may be transferred to and stored outside Bangladesh. However, for any such transfer, bd12 ensures that:

• The destination country or organisation provides adequate data protection guarantees
• Transfers occur under agreements that meet the standards set out in this privacy policy
• Your information is always processed in accordance with the terms of this policy

12 Changes to the Policy

bd12 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By posting a clear notice of the changes on the website
• By sending a notification to your registered email address
• Via a notification when you log in to the platform

If you continue to use bd12 after any changes, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

13 Contact Us

If you have any questions or concerns about this privacy policy, or wish to exercise your rights regarding your information, please contact the bd12 support team. We are available to assist in English seven days a week, twenty-four hours a day.